Terms And Conditions


Terms & Conditions of Private Hire

1. Application

These conditions apply whether a contract has been made verbally or in writing.

The hirer acts on behalf of all the passengers travelling on the vehicle. If the hirer is a company group or partnership, an individual must be named as a responsible person. The hirer is responsible for the actions and decisions of all passengers on board including any additional costs incurred in performing the contract whether or not they are travelling with the party.

If the hirer is not going to travel with the party, a representative must be chosen. And the company informed prior to the hire taking place. The company will only accept instructions from the hirer or their nominated representative.

2. Quotation

Quotations are given on the basis of  the direct route and on the information provided by the hirer. The route used will be at the discretion of the company unless it has been particularly specified by the hirer in which case it will be clearly shown on the confirmation.

All quotations are given subjected to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are valid for 14 days unless otherwise notified.

3. Use of the vehicle

The hirer cannot assume the use of the vehicle between outward and return journeys, nor will it remain at the destination for the hirers use unless this has been agreed with the company.

4. Route and Time Variation

The company reserves the right to levy additional charges for additional  mileage or time to that agreed. The cost of the booking has been calculated from the time and destination advised on by the hirer. The charges will be pro-rata and in accordance with the formula advised on the booking confirmation.

The vehicle will depart at times agreed by the hirer, and it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for any losses incurred by passengers who fail to follow instruction given by the hirer. If the vehicle is detained late by the driver or used for a longer journey than that contracted for, the company will pay an extra charge. A fifteen minute grace grace time will be given , there after the following charges will be added. £35 per hour. £45 per hour between the booking times 23.00-06.00.

5. Drivers Hours

The hours of operations for the driver are regulated by law,and the hirer accepts responsibility of ensuring the hire keeps to the hours and times agreed by Commonwealth Coaches. Neither the hirer nor any passengers shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breech is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer. The calculations of any additional costs will be as in condition 4.

6. Seating Capacity

The company will, at the time of booking, agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond its capacity.

7. Confirmation

Normally, written confirmation by the company is the only basis  for the acceptance of a hiring or for a subsequent alteration to its terms.


Any deposit requested must be paid by the dates stated, and payment in full must be made before the start of the hire unless otherwise agreed by the company.


If the hirer wishes to cancel any agreement, the following scale of charges will apply in relation to the total hire charge.

Notice Given                            Charges Single Vehicle                               More than one vehicle

10>                                               None                                                          50% of hire

6-9 days                                       10% of hire                                                     60% of hire

3-5 days                                        25% of hire                                                    70% of hire

1-2 days                                        50% of hire                                                    85% of hire

Days of hire before arrival of coach

at the departure point                            100% of hire                                                   100% of hire

At or after arrival of coach at                         100% of hire                                                   100% of hire

departure point

The cost of accommodation, meals, parking costs which have already been purchased by the company at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the company.

10. Cancellation by the Company

In the event of any emergency, riot, civil commotion, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability, cancel the contract.

11.Vehicle to be provided

The company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case an  additional pro rata charge will be made to the hire charge.

12. Breakdown and Delays

The company gives its advice on journey time in good faith. However as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journey may take longer than predicted and those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

13. Conduct of passengers

The driver is responsible for the safety of the vehicle at all furies, and as such may remove any passengers whose behaviour prejudices safety or is in breach of the public service vehicle registration 1990. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire. Alcohol, under no circumstances may alcoholic drinks be carried on or consumed on the vehicle without permission of the company. Smoking, for the safety and comfort of all passengers, all vehicles are non smoking.

Cleanliness, the company will provide a clean and tidy vehicle, in respect the hirer is obliged to leave the vehicle in the same standard as received. (A cleaning charge will be forwarded  to the hirer, please note cleaning such as vomiting is subcontracted to a third party company. This is very expensive).

14. Complaints

In the event of complaint about the company’s services, the hirer should endeavour to seek a solution at the time seeking assistance from the driver or the company, if this has not provided a solution; complaints should be submitted in writing and within 14 days of the termination date of hirer.The company will acknowledge all complaints within 14 days and will normally reply fully with 28 days.

15. Surcharges

Once a confirmation has been issued to the hirer, providing there are 30 days prior to the departure date, the company reserves the right to pass on increases in the costs of fuel, and taxes imposed by the government  of the UK. No surcharge will be levied within 30 days of departure. On notification of such surcharges, the hirer may cancel the booking to the scale of cancellation charges shown in paragraph.

I have checked all the details of the booking movement and agree to the above terms. I confirm that I would like to make a firm booking and I accept the price and the payment terms detailed in the attached letter.


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